The terms “We” / “Us” / “Our”/ “Company” individually and collectively refer to CANADA Migration Solutions and the terms “you” / “Reader” / “Visitor” / “User” / “Customer” / “Client” refer to the users.

• CANADA Migration Solutions recognizes the importance of preserving complete confidentiality. Any personal information and/or business proprietary material that user discloses to us is treated with strict confidence.
• Information shared byuser is kept strictly confidential and, on a need-to-know basis which is protected.
• We store your personal details in our secure CRM system if you send it to us or reach out to us via our social media platforms, campaigns or advertisements.
• CANADA Migration Solutions is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business and employees for the appropriate management and protection of any Personal Information that you provide to us.
• We will not use your e-mail address or phone number for any other purpose, and will not disclose it, without your consent. Your information is never used for marketing or solicitation and is never sold or given to anyone for these purposes.
• CANADA Migration Solutions is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and user shall bear all risks associated with the use of such content. We are not responsible for any loss or damage of any sort user may incur from dealing with any third party.

By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection or storage of any or all of Your Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

All information gathered on our Website is securely stored within our controlled CRM database, secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

However, the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

We use your information provided to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our services.
• We may use the information to customise the website according to your interests.
• Most importantly, we use the data for the purpose of creating and submitting your profile in the appropriate government authorised portals to assist you with the immigration processes.
• The information might be shared with us for an initial consultation and doesn’t have to be only with users who have signed up with us, rest assured we treat everyone the same and their information.

Children

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Cookies

We use cookies and similar technologies in conjunction with cookies to compile information about usage of our websites and interaction with emails from us. We will always ask for your consent prior to placing a cookie on your computer or device.

1. Services attained are time-bound:
Amongst the services provided by Novus, there are certain services like Express- Entry and PNP submissions which have a defined time span post which it automatically becomes inactive. These are usually on-line applications and the platform is designed in such a way that a profile can be active for a period of one year only. Therefore, when you are availing such a service kindly note that these timelines apply to the services rendered by the firm and their representatives. However, we are a customer centric enterprise and completely understand the fact that few of our clients might not have readily available IELTS & ECA which are mandatory for making their profile active in the pool. Hence, we provide a window of 60 calendar days from the date when the retainer agreement was signed by the client for submission of these documents. Kindly note that the one-year time period will start from the 61st day irrespective of whether the client has submitted the documents or not. If in case of unavoidable situation or circumstances, the client would have to inform the firm prior and take permission in written so that they are given a levy of few more days. If the client already has the mandatory documents or receives it before the 60-day time period, the time of submission would be considered as the start of the 1-year period. If the client has been offered a part payment, the 60-day window period starts from the time of the initial payment. The break up in the fee has only been granted to facilitate the client’s request and it is expected that the client makes the second instalment at the earliest. The final submission will be only done post the full payment.
2. Retention of services:
To retain the firm’s services for the next year, the client would have to pay the relevant additional charges.
3. Refund:
Once the retainer agreement is signed, you could request for a refund within 15 working days. No request for refund would be considered for any purpose beyond this point. The firm would credit only 75% of the principal amount, 25% would be deducted as agency charges. If the client faces any issues/grievances which is attributed to the negligence or erroneous error committed by the RCIC, due procedures will be applicable and the necessary steps to safeguard the rights of the customer shall be made by the firm.
4. Guarantee/Promise/ Assurances:
We understand your concerns of “deriving value for the money spent”! Hence we categorically mention the simple fact that you are paying the firm for the legal and representation services it provides for you. Novus is not a part of any government body (embassy, visa application centres,). We are a Private entity and do not hold the authority to grant you a visa of any kind. Please note that the final decision on all visa applications rests with the relevant government department in the respective country. We do not guarantee you a positive result on your application as the Regulatory body that governs this profession ICCRC – https://iccrc-crcic.ca/ mentions the same as one of the RCIC’s code of ethics. Hence, there is no refund in case of a rejection (eg-TRV application).
5. Third- Party / Government fee:
Expenditure incurred by the client for third party services such as IELTS, ECA, Government application fees are not included in our service charges and should be borne by the client.
6. Unexpected Government decisions effecting the current programs:
Changes in immigration rules is unpredictable and solely depends on a nation’s ruling political party. If an unforeseen change affects the current program eligibility or prospects, Novus is not responsible for any refund in case of a program becoming void. Though this is very unlikely, the possibility cannot be ruled out.
7. Exceptional circumstances requiring intervention of an authorised tribunal:
Both parties to this agreement mutually agreed to refer all disputes arising out of this contract to the arbitrator. The provisions of arbitration and conciliation Act 1996 as amended by the government will apply for the adjudication of the disputes arising out of either party. Disputes with respect to the terms of this agreement shall be decided by a court of competent jurisdiction within the territory i.e. the jurisdiction of courts of Bangalore, Karnataka.